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Suresh Sambandam

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Top Stories by Suresh Sambandam

If you have moved from typewriters and facsimile to computers and emails, you have come a long way in office automation, but you aren’t there just yet! Not if your office still runs around taking print-outs of documents at each iteration & approval. You are nowhere close to having your office automated if it takes weeks to start working collaboratively across your dispersed teams. You are not there yet if a simple approval cycles take days to complete. You just got down the bus mid-way through your office automation journey. Why would you limit office automation to word processing, accounting and setting up calendar invites, when every repetitive and routine task can be automated? Office automation systems add efficiency to  daily office jobs, regardless of the departments and designations. To get the most out of office automation, you need to look beyond just ema... (more)

Vonage – Automating Customer Order Management

Vonage needs no introduction to us folks in the business world. In 2005 Vonage started its operations in UK and since, has been providing affordable; flexible and portable communication solutions to business and individuals alike. Over the years, Vonage UK has seen rapid growth in its business and which is only bound to amplify even further. During our recent conversation, Colin Bonner, VP Business Operations and Tim Henderson, Development Manager at Vonage UK, shared with us their insights on handling Customer Order Management in thriving businesses. Custom Built Management So... (more)

Process Automation Stirring Up A Revolution In Kaohsiung American School

Kaohsiung American School [KAS] is an international school located in the South of Taiwan. The organisation is a private not-for-profit and has been providing world class education to ex-pats in the region since its inception in 1989. The organisation consists of a hundred plus strong faculty and staff and about 600 students. KAS aims at providing the best atmosphere to educate its students and have them prepared for challenges. As is the trend amongst leading institutions across the world, KAS too has made significant investments in technology to keep the organisation at maximum... (more)

When to PaaS Instead of SaaS or IaaS

It can be argued that Infrastructure as a Service (IaaS) and Software as a Service (SaaS) have been sufficiently commoditized so as to neutralize any "breakthrough" competitive advantage they might originally have presented. In simple terms, once everybody's doing it, you have to do it just to keep pace. If only one bank had Automated Teller Machines, that bank would have a big advantage. Today, things like ATM's and online banking are commodity offerings. Without them, a bank could not stay in business. We're rapidly getting to the point where the same can be said for enterprise... (more)

Clearing the Confusion Around "Private Cloud"

I was on a LinkedIn thread titled ‘How cloud computing is different from SaaS‘ where Rick Chapman who runs SoftLetter and SaaS University went on beating on this question ‘What is a private cloud’? It is definitely worth it given the tremendous amount of confusion in the term ‘Cloud’ in general and ‘Private Cloud’ in particular. The motivation for this post is Rick and supported by a tweet I read around the same time from ‘Carl Brooks‘ who is a technology writer on Cloud at TechTarget. Let me give it a shot. First, Cloud is about leveraging economies of scale whether it is public o... (more)